Now We’re working to improve HealthCare.gov

Date:


Revealed on February 13, 2014

We’re dedicated to updating you on our progress as we work to enhance HealthCare.gov. Test again typically to get the most recent data on the standing of our website.

And keep in mind, there are several different ways you can apply for coverage.

Thursday, February 27: Able to serve tens of millions extra

As we head into the ultimate weeks of open enrollment, HealthCare.gov is working and able to serve you. Lots of of 1000’s of tourists are coming to the positioning day-after-day to buy protection. And we proceed so as to add new enhancements to streamline the applying course of.

Thursday, February 13: Upcoming system upkeep at Social Safety

Our on-line software makes use of a Knowledge Providers Hub to “speak to” different knowledge methods to confirm data that you just enter. One in every of these methods belongs to the Social Safety Administration, which verifies Social Safety Numbers and different associated knowledge. From Saturday February 15, 2014 at 3:00 p.m. till Tuesday, February 18, 2014 at 5:00 a.m. EST, the Social Safety Administration will conduct required, recurrently scheduled methods upkeep actions. Throughout this era, you gained’t have the ability to submit an software at HealthCare.gov and discover out what you might be eligible for. In case you are making an attempt to enroll by the February 15 deadline for protection starting March 1, it is best to attempt to submit your software earlier than 3:00 p.m. on February 15, so the outage doesn’t have an effect on you.

Thursday, January 16: HealthCare.gov shifting ahead

We’re happy that HealthCare.gov has helped tens of millions of Individuals entry well being care, however our work isn’t over. And we’re preserving our eye on the ball to make it possible for the web site works properly — and steadily improves — as we invite new customers to enroll in inexpensive, high quality well being protection within the months forward.

Friday, December 27: Assembly the mark

HealthCare.gov is assembly the mark and serving to Individuals from throughout the nation discover safe, high quality medical health insurance protection at an inexpensive worth. We’ve seen vital progress and we’re going to hold working to ensure the patron expertise continues to enhance all through the open enrollment interval.

Tuesday, December 24: Finishing enrollments for customers in search of January 1 protection

HealthCare.gov obtained a outstanding 2 million website visits and our name middle obtained greater than 250,000 calls on December twenty third. We’re working to finish enrollments for customers in search of inexpensive protection starting January 1. For those who tried to enroll earlier than the deadline and had issues with the system, it is best to contact the Market name middle for particular person help.

Monday, December 23: A document day for HealthCare.gov and customers

The system dealt with a document variety of customers who accomplished their enrollments with a low general error fee averaging lower than 0.4 p.c and fast response instances averaging properly lower than a second regardless of the elevated visitors.

Saturday, December 14: Lacking 834s as share of enrollment now close to zero

We’re working to make it possible for each 834 type – previous and current – is correct, and that buyers are capable of efficiently enroll within the protection of their alternative.

Friday, December 6: Weekly metrics report

Greater than 3.7 million customers visited HealthCare.gov this week to find out about their medical health insurance choices, create an account, find out about monetary assist, examine choices, and choose a plan.

Monday, December 2: Improved window purchasing

Now you can see extra detailed details about every Market plan provided in your space earlier than you apply. Examine plans, lined advantages, doctor and hospital networks, and extra. No login or software is required to entry this new window purchasing device.

Sunday, December 1: Operational progress report

We’ve offered weekly experiences till now and wish to spotlight our work as we start December – detailing the measurable enhancements we’ve made to HealthCare.gov and acknowledging that extra work stays to be performed.

Saturday, November 30: Weekend work continues

This weekend’s upkeep home windows allowed further {hardware} upgrades and software program fixes as a part of a deliberate set of enhancements to enhance pace and scale back errors.

Wednesday, November 27: Lots of of enhancements

We have elevated capability and made software program fixes that can significantly improve the flexibility of customers to make use of HealthCare.gov to buy and enroll in well being plans that meet their wants.

Monday, November 25: Including further capability

Over the weekend, we applied software program fixes targeted on enhancing the person expertise, bettering enrollment, and streamlining the workflow for brokers, brokers and name middle representatives. Moreover, we added storage capability within the CMS Knowledge middle. This infrastructure enchancment will allow elevated processing energy as extra customers transfer by way of the system.

Friday, November 22: Progress on capability

HealthCare.gov will work easily for the overwhelming majority of customers by the top of November. We’re making progress: Common response time is now beneath 1 second, the error fee is lower than 1%, and we’re making upgrades to double capability so we are able to help extra simultaneous customers.

Thursday, November 21: Ongoing software program fixes enhance person expertise

Final night time, we added a number of dozen software program fixes that deal with key capabilities of the web site. These fixes improved person expertise, the enrollment course of, and the workflow for brokers, brokers, and name middle representatives.

Tuesday, November 19: Making the enrollment course of simpler

We’ve accomplished fixes for two-thirds of the excessive precedence bugs that our staff recognized as being accountable for points with 834 transactions and Direct Enrollment.

Monday, November 18: Progress over the weekend

Over the previous few weeks, we’ve made measurable progress to enhance HealthCare.gov, addressing each software program glitches and {hardware} upgrades–-all of which is able to make a significant distinction within the shopper expertise.

Saturday, November 16: Weekly wrap up

As we proceed to enhance HealthCare.Gov, we wish to give you a wrap up of the fixes we’ve made to the positioning during the last week and offer you an replace on open enrollment.

Friday, November 15: Making measurable progress

We’ve made measurable progress and the adjustments and enhancements we’ve revamped the previous few weeks are having a optimistic affect on system efficiency. We have crossed greater than 200 bug fixes off of our punch listing and pushed the error fee down beneath 1%.

Tuesday, November 12: Enhancing person expertise

We’ve made substantive progress over the weekend on HealthCare.gov – implementing updates that can enhance the person expertise, enhance system throughput, and streamline the method for agent/brokers and customer support representatives.

Saturday, November 9: A progress replace

We have put main fixes in place during the last three weeks, bettering website efficiency. Be taught in regards to the fixes, and browse the tales of Individuals who’re efficiently ending their functions utilizing HealthCare.gov.

Friday, November 8: How we’re measuring progress

Two of the metrics by which we’re measuring progress are response time and error fee. Response time is how briskly the system responds to person requests. Error fee is a measure of the frequency of system time outs or failures that stop a person from advancing. We have made significant progress towards each of those metrics.

Thursday, November 7: Finest practices for enhancements

We skilled new stresses on the system additional downstream within the software revealing new capability points. In a single day, we added {hardware} to assist alleviate that strain. As well as, QSSI has established a brand new protocol that can assist us make progress on our punch listing and repeatedly enhance the performance and efficiency of HealthCare.gov.

Wednesday, November 6: An replace on HealthCare.gov

In a single day, we added a brand new software program launch that included dozens of fixes targeted on bettering the person expertise and agent and dealer processes. A few of you should still be experiencing difficulties logging in or slowness within the Market software. We’re working to quickly resolve these points.

Monday, November 4: A weekend of labor brings extra progress

We have made greater than a dozen vital fixes to the HealthCare.gov software and enrollment system to enhance efficiency and performance. This contains fixes to right data on 834 notices that insurance coverage corporations use to course of enrollments.

Friday, November 1: An replace on progress

We have made progress this week in crossing objects off the punch listing, fixing bugs, and bettering website efficiency. HealthCare.gov works higher at this time for customers than it did final week and we are going to proceed to measure our progress, maintain groups accountable, and drive upgrades to enhance the patron expertise.

Thursday, October 31: Extra data on the tech surge

We’ve added key personnel from the federal government and personal sector, together with knowledgeable engineers and know-how managers from Google, Oracle, and Purple Hat.

Tuesday, October 29: Enhancing the account registration course of

We’ve made vital progress since October 1 to ship a a lot smoother account registration course of for customers. A number of new fixes have considerably decreased the error fee and elevated our capability.

Monday, October 28: Continued enhancements to HealthCare.gov

Working over the weekend with new administration in place, the tech staff made some fixes to handle efficiency and performance. We’re diagnosing issues and making fast choices with builders to resolve points in actual time.

Saturday, October 26: What’s working within the Market

On daily basis, we’re utilizing the Knowledge Providers Hub – a safe and environment friendly device – that can assist you and your loved ones get inexpensive, high quality well being care. Yesterday, we introduced a transparent path ahead in order that by the top of November, HealthCare.gov will work easily for the overwhelming majority of customers.

Wednesday, October 23: See how we’re making HealthCare.gov higher

Over the previous few days, we’ve shared updates with you on our tech surge and the steps we’re taking to make sure that HealthCare.gov will get higher. Transferring ahead we are going to present updates by way of common blogs and press telebriefings.

Tuesday, October 22: A know-how surge for HealthCare.gov

We’ve introduced in consultants from throughout the federal authorities and personal sector to enhance the patron expertise on HealthCare.gov.

Sunday, October 20: Bettering HealthCare.gov

The preliminary shopper expertise of HealthCare.gov has not lived as much as the expectations of the American folks. We’re working across the clock and dedicated to doing higher.

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